BANKING SUPPORT · INTENT ROUTING

Good handoffs start
with a clear decision.

Explore how a support request becomes an intent, then a specialist handoff. Every step is inspectable.

Built on BANKING77
77 labeled intents · 6 fictional teams
96.4% specialist accuracy · held-out test split

01 / CUSTOMER MESSAGE

What do they need?

0 / 200

QUICK EXAMPLES

Fictional support scenario. Don’t enter real account or payment details.

02 / ROUTING DECISION

Waiting

Submit a message to see its route.

See the category, specialist handoff, and next steps for a sample support message.

REQUEST CATEGORY

HANDOFF QUEUE

How the model decided

TOP-INTENT MARGIN · UNCALIBRATED

ALTERNATIVES

Uncalibrated margins

MODEL EVIDENCE

These are weighted text features from a linear classifier, not a natural-language explanation. Scores are uncalibrated.

THE ROUTING FLOW

From a customer message to a useful next step.

Classify the requestIdentify the customer’s support issue

Route or reviewChoose a specialist or send it for human review

Take the next stepSearch support guidance or confirm a demo action